FAQs
Your questions answered
Fractional UX Leadership FAQs
What exactly is a Fractional UX Director?
A Fractional UX Director partners with your leadership team to provide expert UX strategy, product direction, and design guidance—similar to what you’d expect from a C-level design leader. We offer the same high standard of quality, insight, and momentum without requiring the upfront time or investment of a full-time hire. Flexible, focused, and always aligned with your business goals.
What types of companies benefit from this service?
We’ve worked with some of the most profitable and innovative companies in the world—and we bring that experience to every client, no matter their size, sector, or stage of growth. The ideal client is looking to move quickly and generate meaningful results from a short-term, high-impact UX engagement. Many of our clients are startups, mission-driven organizations, and nonprofits seeking clarity, momentum, and expert design leadership without delay.Growing tech startups, mission-driven orgs, SaaS platforms, and product teams that need senior design thinking to scale efficiently.
How Does Pricing Work?
We’ll build a package based on your needs and provide several pricing options so you can choose what works best for your team or institution. We bill monthly with no long-term commitments—giving you flexibility without sacrificing quality or impact.
How does onboarding work?
We begin with a discovery workshop to align on goals and workflows. You’ll leave with a clear roadmap.
How soon will we see results?
You’ll feel the impact in week one. Tangible design and process gains typically emerge within the first sprint.
Can you help us transition to a full-time UX team later?
Absolutely. We can help you scope roles, build a design practice from the ground up, and even support onboarding and mentorship for your internal team—so the value continues after we step away.
Can we start with a trial?
Yes! One-month trial engagements are available to help you assess the fit.
What does it cost?
Our pricing varies depending on the engagement model and scope. We offer flexible packages that can adapt to your needs and budget—with a focus on value, not time clocks. Let’s talk about what’s right for your team.
Design Services FAQs
What stages of the design process are you able to help me with?
We support every stage of the design process—from discovery to delivery. That includes research, journey mapping, UX audits, concept development, design systems, prototyping, and ensuring design is implemented correctly with your dev team.
My investor wants to know what our design direction is. Can you help with that?
Absolutely. We help startups and early-stage teams shape and articulate a clear design direction that aligns with business goals, user needs, and future growth. Whether you need a roadmap, vision presentation, or product narrative—we’ve got you covered.
Can you help us figure out why users are not converting or falling off our site?
Yes. We conduct UX audits, behavior analysis, and user research to identify points of friction, confusion, or disengagement—then provide clear, actionable recommendations to improve retention and conversion.
Can you work with our existing team of developers to ensure smooth delivery?
Definitely. We’ve worked alongside engineering teams of all sizes to ensure designs are feasible, dev-ready, and implemented with quality. We use tools and documentation your devs will appreciate, and we’re available for real-time collaboration as needed.
What’s included in your a-la-carte design services?
Our design services are aligned with the real-world challenges and milestones startups and nonprofits face. We tailor engagements around high-value activities such as:
- UX Audits & Competitive Analysis: Evaluate and benchmark your experience to uncover quick wins and deeper gaps.
- User Research & Discovery: Validate ideas, identify user needs, and inform product direction through qualitative and/or quantitative research.
- Journey Mapping & Experience Design: Define and visualize the end-to-end customer experience to uncover opportunities and pain points.
- Design System Creation or Optimization: Establish visual and functional consistency across your product with scalable UI components.
- Wireframes, Prototypes & Interface Design: Explore concepts and deliver polished UI for web, mobile, or internal tools.
- Design Oversight & Handoff: Collaborate closely with internal teams or dev partners to ensure high-quality implementation.
These services are scoped to meet your current stage and priorities—whether you’re launching a new initiative or refining an existing one.We offer user flows, wireframes, prototypes, audits, UI design, and UX research—each scoped to your specific business needs.
Can I mix and match services or start small?
Absolutely. We’ll help you choose the best engagement format—whether it’s a one-week sprint or a 4-week design block.
Do you provide design files and handoff documentation?
Yes. All work is fully documented and shared in your preferred format—Figma, PDFs, Notion, or otherwise.
Do I need a product or engineering team to benefit from this?
No—but if you do have one, we’ll align closely to make sure design supports dev execution and sprint velocity.
Can this evolve into a longer-term engagement?
Yes. Many clients start with a short engagement and continue on a monthly retainer as needs evolve.
Do you use AI in your design work?
Yes—when appropriate, we use AI tools to enhance efficiency in research, ideation, and process management. However, we’re deeply committed to maintaining creative integrity and originality. All outputs are guided by human insight, and we are exceptionally diligent about copyright and ownership concerns. AI helps us move faster—but it’s our judgment, taste, and experience that make the work stand out.
Can you help us design products that incorporate AI?
Absolutely. We’ve worked with teams exploring AI features and products, and can help you design user experiences that are intuitive, ethical, and clearly communicate AI-driven capabilities. We also help evaluate where AI can add value—and where it might create friction or mistrust among users.
Graphic Facilitation FAQs
What stages of the design process are you able to help me with?
Graphic facilitation is the practice of visually capturing ideas, discussions, and strategies in real-time to create clear, engaging artifacts that help teams retain insight and take aligned action.
My investor wants to know what our design direction is. Can you help with that?
Yes! We work seamlessly in both environments. For virtual sessions, we use tools like Zoom, Miro, and Procreate to create a live visual record.
Can you help us figure out why users are not converting or falling off our site?
Both. We can either partner with your facilitator or lead the session ourselves—especially for workshops, strategy sessions, and design sprints.
Can you work with our existing team of developers to ensure smooth delivery?
You’ll receive a high-res digital file of the final artwork, plus any sketches, in-progress views, or adapted versions for internal sharing.
What’s included in your a-la-carte design services?
We recommend booking 2–4 weeks in advance for live facilitation, though we can sometimes accommodate shorter timelines.
Can I mix and match services or start small?
We can absolutely tailor the visual style, templates, and assets to reflect your organization’s identity.